Reference

Terms That Shape Your Account

We set the rules for opening an account, using your wallet, and checking any request tied to deposits, withdrawals, or access.

Account rulesLocal lawWallet checksDevice access

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How These Terms Apply

totonanas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply when you create an account, load funds, ask for a withdrawal, or contact us about a record change. They sit under Indonesian law, and where a local rule conflicts, the local rule controls. If you are in Medan or elsewhere in Indonesia, we

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may ask for an ID check, a wallet-name match, or a payment proof match before we process a request. That helps us keep the account tied to the right person and reduce mistaken changes. DANA, OVO, GoPay, and QRIS are handled against the same account details,
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so the name you submit should match the payment path you use. When we update these terms, we replace the page and keep the latest version in force from the posted date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to Send Terms Questions

Questions about the terms should reach us before you act on them, not after the account changes. Our support desk handles clauses, wallet-name checks, and access changes through WhatsApp, in-site chat, and email from 09.00-23.00 WIB. If you are in Medan, the same route applies; send the method used and the time stamp so we can trace the record faster.

Team online

Use WhatsApp for fast terms questions, wallet-name mismatches, or access checks. Send your account name, the payment method used, and the exact time so we can trace the case without back-and-forth.

In-site chat

Open the chat panel while you are logged in if you need a clause clarified before you act. We can check your account state, note the clause name, and reply in the same thread.

Email

Send longer requests by email when you want a written record or need to ask for a change to stored details. Attach screenshots only when they help us match the request to your account.

DATA AND ACCESS

How We Handle Your Records

We collect only the details needed to run your account, match payments, and answer requests under these terms.

Data use

We use only the details needed to run your account, match payments, and answer your requests.

Cookies

Cookies help us keep you signed in, remember language settings, and spot unusual sign-ins from new devices.

Account security

We ask you to protect your password, PIN, and one-time codes.

Record retention

We keep account and transaction records only for as long as needed to run the service, handle disputes, and meet…

Change request

If you need a correction, send the exact field, the new detail, and the account name that should be updated.

Contact trail

We keep the message trail so you can refer back to what was agreed.

Questions About the Terms

This section answers the terms questions we hear most often: who can access the account, how records are used, what happens when details do not match, and how to reach us for a correction. If a request touches payments, identity checks, or device access, we follow the same record trail so you can see what we asked for and why.

No. Access depends on local law and is available only where local law permits. If the rules change for your location, we may pause account access while we check the record.

We match the account name, payment path, and request history. If DANA, OVO, GoPay, or QRIS details do not line up, we may ask for a short verification before we continue.

We use your data to run the account, answer support messages, and keep a clear record of payment activity. We do not keep more than we need for those tasks and lawful requests.

Yes. Send the exact change you want, plus the matching account details, through WhatsApp, in-site chat, or email. We will compare it with your current record before updating anything.

We keep records for the period needed to operate the account, handle disputes, and meet lawful requests. After that, we remove or limit access to the parts we no longer need.

Use WhatsApp, in-site chat, or email and point us to the clause name. We answer terms questions during 09.00-23.00 WIB so you can check the rule before acting.

Terms That Shape Your Account

Where to Send Terms Questions

WhatsApp

In-site chat

Email

How We Handle Your Records

Data use

Cookies

Account security

Record retention

Change request

Contact trail

Questions About the Terms

01 Can I use the service if local law does not allow it?

02 What details do you check before a withdrawal?

03 How do you handle my personal data?

04 Can I ask you to change my stored details?

05 How long do you keep account records?

06 Who do I contact about a clause I do not understand?

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